In 2003, the Family and Social Services Administration
decided to modernize the way that childcare benefits were
distributed to eligible State of Indiana recipients thru the
Child Care and Development Fund Program (CCDF).
Previously, eligible recipients were required to fill out paper
forms at various childcare providers statewide; these forms
then were forwarded by mail to the state for processing.
This process proved to be inefficient, ineffective and
without appropriate financial controls. The physical volume
of mail and the support staff required to manage the
process created a growing problem for FSSA.