The Indiana Eligibility Modernization Project (IEMP) provides
an opportunity for FSSA to upgrade the processes and
infrastructure that support the delivery of Food Stamps, TANF
and Medicaid services to needy Hoosiers throughout the
state.
The objective of the IEMP is to allow clients better and easier
access to case data, multiple venues for benefit applications,
and more efficient eligibility determination process.
Additionally, IEMP provides a more streamlined and effective
statewide case worker infrastructure to receive and process
client information required to make eligibility decisions.
The IEMP solution was built on a Curam Software platofrm
and was deployed in a phased approach throughout the
State of Indiana with an expected completion date of Q1 of
2012. To deliver this enhanced functionality, the IEMP relies
on the Family Assistance and Care through Technology
Services
(FACTS) system. FACTS is a Curam-based solution that
provides relevant work flow and task management
capabilities.
This solution interfaces collaboratively with other
technologies to deliver a broad-based solution which
includes IVR, Document Management, Call Centers, Service
and Help Centers