The Indiana Eligibility Modernization Project (IEMP) provided an opportunity for FSSA to upgrade the processes and infrastructure that support the delivery of Food Stamps, TANF and Medicaid services to needy Hoosiers throughout the state.
The objective of the IEMP is to allow clients better and easier access to case data, multiple venues for benefit applications, and more efficient eligibility determination process. Additionally, IEMP provides a more streamlined and effective statewide case worker infrastructure to receive and process client information required to make eligibility decisions.
The IEMP solution was built on a Curam Software platofrm and was deployed in a phased approach throughout the State of Indiana in 2012. To deliver this enhanced functionality, the IEMP leverages the Family Assistance and Care through Technology Services (FACTS) system. FACTS is a Curam-based solution that provides relevant work flow and task management capabilities. This solution interfaces collaboratively with other technologies to deliver a broad-based solution which includes IVR, Document Management, Call Centers, Service and Help Centers.